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English
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Dear Customer:
Thank you for giving us the opportunity to reach out to you today. Please help us by taking a few minutes to give us your opinions and feedback. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will and sincere appreciation.
Sincerely,
[MANAGER_NAME]
Manager
How long have you used [ENTER PRODUCT/SERVICE NAME]?
LESS THAN 1 MONTH
1 TO 3 YEARS
1 TO 6 MONTHS
OVER 3 YEARS
6 MONTHS TO 1 YEAR
NEVER USED
How often do you use [PRODUCT/SERVICE]?
DAILY
ONCE/WEEK OR MORE
2 TO 3 TIMES A MONTH
ONCE/MONTH
EVERY 2-3 MONTHS
2-3 TIMES A YEAR OR LESS
Overall, how satisfied are you with [PRODUCT/SERVICE]? Please answer using the rating scale where (5) means "extremely satisfied" and (1) means "extremely unsatisfied."
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
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